Firing a Client Without Burning Bridges
Some clients do not pay on time and need more service than they pay for or simply drain your team's energy. Firing them outright risks an angry client telling others in your community. Instead of introduce them to another professional who can genuinely serve their needs also explain the benefits of that pairing and then close the relationship with real warmth and gratitude.
Handling Unqualified Prospects at Events
At a networking event, unqualified prospects can eat up a surprising amount of your limited time. Set a personal rule to give no more than two minutes to anyone who is clearly not a fit thank them for stopping by and then move on to someone more qualified.
Final Thoughts
A short set of qualifying questions tells you quickly whether someone is truly a fit for your firm. Many people you meet simply will not be and that is fine. Use a warm and respectful exit every time also invest your saved time in prospects who are genuinely qualified to work with you.
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