Everyone Is Someone's Internal Client
A tax preparer is the internal client of the partner who guides the work and the partner becomes the internal client of anyone helping process that same return along the way. This chain runs in both directions constantly.
Do Not Play Favourites Between Internal and External
It is a mistake to bend over backward for external clients while quietly taking internal colleagues for granted. How external clients ultimately get treated is a direct reflection of how internal colleagues treat each other every single day.
Low Turnover Is a Visible Result
One firm with 10 partners and 70 staff members lost only 3 employees over 2 years at average industry pay. Staff there consistently described a workplace built on mutual trust and respect both between partners and toward the wider team.
Final Thoughts
Providing genuinely great client service starts with how well you treat the people you work alongside every day. Thank your staff as sincerely and as often as you thank your paying clients. A firm that gets internal service right rarely struggles to deliver great external service either.
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